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Terms and Conditions

Terms and Conditions of shop.internionline.it

These Terms govern

  • the use of this Application, and,
  • any other related Agreement or legal relationship with the Vendor

in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document.


The Customer must read this document carefully.
This Application is provided by:

INTERNI SPA a socio unico
Via Turati, 8
20121 Milano - IT

Vendor contact email: info@internionline.it

What the Customer should know at a glance

  • Please note that some provisions in these Terms may only apply to certain categories of Customers. In particular, certain provisions may only apply to Consumers or to those Customers that do not qualify as Consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Customers.
  • The right of withdrawal only applies to European Consumers.


Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Application, Customers confirm to meet the following requirements:

There are no restrictions for Customers in terms of being Consumers or Business Customers;

Account registration

To use the Service Customers may register or create a Customer account, providing all required data or information in a complete and truthful manner.

Customers may also use the Service without registering or creating a Customer account, however, this may cause limited availability of certain features or functions.

Customers are responsible for keeping their login credentials confidential and safe. For this reason, Customers are also required to choose passwords that meet the highest standards of strength permitted by this Application.

By registering, Customers agree to be fully responsible for all activities that occur under their Customername and password.

Customers are required to immediately and unambiguously inform the Vendor via the contact details indicated in this document, if they think their personal information, including but not limited to Customer accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.

Account termination

Customers can terminate their account and stop using the Service at any time by doing the following:

  • By directly contacting the Vendor at the contact details provided in this document.

Account suspension and deletion

The Vendor reserves the right, at its sole discretion, to suspend or delete at any time and without notice, Customer accounts which it deems inappropriate, offencive or in violation of these Terms.

The suspension or deletion of Customer accounts shall not entitle Customers to any claims for compensation, damages or reimbursement.

The suspension or deletion of accounts due to causes attributable to the Customer does not exempt the Customer from paying any applicable fees or prices.

Content on this Application

Unless where otherwise specified or clearly recognisable, all content available on this Application is owned or provided by the Vendor or its licensors.

The Vendor undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result.

In such cases, without prejudice to any legal prerogatives of Customers to enforce their rights, Customers are kindly asked to preferably report related complaints using the contact details provided in this document.

Rights regarding content on this Application - All rights reserved

The Vendor holds and reserves all intellectual property rights for any such content.

Customers may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Customers may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicence, edit, transfer/assign to third parties or create derivative works from the content available on this Application, nor allow any third party to do so through the Customer or their device, even without the Customer's knowledge.

Where explicitly stated on this Application, the Customer may download, copy and/or share some content available through this Application for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Vendor are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Access to external resources

Through this Application Customers may have access to external resources provided by third parties. Customers acknowledge and accept that the Vendor has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.

Customers are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights.

Therefore, the Vendor reserves the right to take any appropriate measure to protect its legitimate interests including by denying Customers access to this Application or the Service, terminating contracts, reporting any misconduct performed through this Application or the Service to the competent authorities – such as judicial or administrative authorities - whenever Customers engage or are suspected to engage in any of the following activities:

  • violate laws, regulations and/or these Terms;
  • infringe any third-party rights;
  • considerably impair the Vendor’s legitimate interests;
  • offend the Vendors or any third party.


Paid Products

Some of the Products provided on this Application, as part of the Service, are provided on the basis of payment.

The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sections of this Application.

Product description

Prices, descriptions or availability of Products are outlined in the respective sections of this Application and are subject to change without notice.

While Products on this Application are presented with the greatest accuracy technically possible, representation on this Application through any means (including, as the case may be, graphic material, images, colours, sounds) is for reference only and implies no warranty as to the characteristics of the purchased Product.

The characteristics of the chosen Product will be outlined during the purchasing process.

Purchasing process

Any steps taken from choosing a Product to order submission form part of the purchasing process.

The purchasing process includes these steps:

  • Customers must choose the desired Product and verify their purchase selection.
  • After having reviewed the information displayed in the purchase selection, Customers may place the order by submitting it

Order submission

When the Customer submits an order, the following applies:

  • The submission of an order determines contract conclusion and therefore creates for the Customer the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
  • In case the purchased Product requires an action from the Customer, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the Customer to cooperate accordingly.
Upon submission of the order, Customers will receive a receipt confirming that the order has been received.

All notifications related to the described purchasing process shall be sent to the email address provided by the Customer for such purposes.


Customers are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any, delivery costs) that they will be charged.

Prices on this Application are displayed:

  • either exclusive or inclusive of any applicable fees, taxes and costs, depending on the section the Customer is browsing.

Methods of payment

Information related to accepted payment methods are made available during the purchasing process.

Some payment methods may only be available subject to additional conditions or fees. In such cases related information can be found in the dedicated section of this Application.

All payments are independently processed through third-party services. Therefore, this Application does not collect any payment information – such as credit card details – but only receives a notification once the payment has been successfully completed.

If a payment through the available methods fails or is refused by the payment service provider, the Vendor shall be under no obligation to fulfil the purchase order. If a payment fails or is refused, the Vendor reserves the right to claim any related expenses or damages from the Customer.

Retention of Product ownership

Until payment of the total purchase price is received by the Vendor , any Products ordered shall not become the Customer’s property.

Contractual right of cancellation

The Vendor grants Customers a contractual right to cancel the purchase under the terms and conditions described in the relevant section of this Application within 30 days of concluding the contract.


Deliveries are made to the address indicated by the Customer and in the manner specified in the order summary.

Upon delivery, Customers must verify the content of the delivery and report anomalies without undue delay, using the contact details provided in this document or as described in the delivery note. Customers may refuse to accept the parcel if visibly damaged.

Goods are delivered to the countries or territories specified in the relevant section of this Application.

Delivery times are specified on this Application or during the purchasing process.

Failed delivery

The Vendor cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the execution of the purchase order by the Customer, nor for any damages or delays after handover to the carrier if the latter is arranged by the Customer.

If the goods are not received or collected at the time or within the deadline specified, the goods will be returned to the Vendor, who will contact the Customer to schedule a second delivery attempt or to agree on the future course of action.

Unless otherwise agreed, any delivery attempt starting from the second shall be at the Customer’s expense.

Customer rights

Right of withdrawal

Unless exceptions apply, the Customer may be eligible to withdraw from the contract within the period specified below (generally 14 days), for any reason and without justification. Customers can learn more about the withdrawal conditions within this section.

Who the right of withdrawal applies to

Unless any applicable exception is mentioned below, Customers who are European Consumers are granted a statutory cancellation right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.

Customers that do not fit this qualification, cannot benefit from the rights described in this section.

Exercising the right of withdrawal

To exercise their right of withdrawal, Customers must send to the Vendor an unequivocal statement of their intention to withdraw from the contract.

To this end, Customers may use the model withdrawal form available from within the “definitions” section of this document. Customers are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, Customers must send the withdrawal notice before the withdrawal period expires.

When does the withdrawal period expire?

Regarding the purchase of goods,the withdrawal period expires 14 days after the day on which the Customer or a third party – other than the carrier and designated by the Customer – takes physical possession of the goods.

Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the Customer or a third party – other than the carrier and designated by the Customer – acquires physical possession of the last good, lot or piece.

Effects of withdrawal

Customers who correctly withdraw from a contract will be reimbursed by the Vendor for all payments made to the Vendor, including, if any, those covering the costs of delivery.

However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type of standard delivery offered by the Vendor, will not be reimbursed.

Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which the Vendor is informed of the Customer’s decision to withdraw from the contract. Unless otherwise agreed with the Customer, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the Customer shall not incur any costs or fees as a result of such reimbursement.

…on the purchase of physical goods

Unless the Vendor has offered to collect the goods, Customers shall send back the goods or hand them over to the Vendor, or to a person authorised by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until Customers have supplied evidence of having returned the goods, whichever is the earliest.

Customers shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.

The costs of returning the goods are borne by the Customer.


Legal guarantee of conformity for goods under EU law

Under EU law, for a minimum period of 2 years after delivery, traders guarantee the conformity of the goods they sell. This means that traders must ensure that the goods purchased have the promised quality, or the quality that can be reasonably expected, functionality or characteristics for at least two years after they’ve been delivered to the purchaser.

Where Customers qualify as European Consumers, the legal guarantee of conformity for goods applies to the items available on this Application in accordance with the laws of the country of their habitual residence.

National laws of such country may grant such Customers broader rights.

In particular, Consumers based in France can exercise guarantee rights within two years of delivery of the good without being required to provide evidence of the good’s defect or lack of conformity. The period of time for which the Consumer is exempted from providing evidence of the fault is reduced to six months in case of used goods.

When exercising guarantee rights, Consumers may choose between requesting replacement or reparation of the faulty good at the conditions set out in the French Consumer Code.

This statutory guarantee of conformity applies regardless of any commercial guarantee possibly offered by the Vendor.

Consumers may also exercise their right of guarantee for hidden faults according to the relevant provisions of the French Civil Code, choosing between cancelling the purchase or requesting a price reduction.

Consumers who do not qualify as European may benefit from legal guarantee of conformity rights in accordance with the legislation of the country of their habitual residence.

Liability and indemnification

Common provisions

No Waiver

The Vendor's failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Vendor reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Customers appropriately.

Within the limits of law, the Vendor may also decide to suspend or discontinue the Service altogether. If the Service is discontinued, the Vendor will cooperate with Customers to enable them to withdraw Personal Data or information and will respect Customers' rights relating to continued product use and/or compensation, as provided for by applicable law.

Additionally, the Service might not be available due to reasons outside the Vendor’s reasonable control, such as “force majeure” events( infrastructural breakdowns or blackouts etc.).

Service reselling

Customers may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Application and of its Service without the Vendor's express prior written permission, granted either directly or through a legitimate reselling program.

Privacy policy

To learn more about the use of their Personal Data, Customers may refer to the privacy policy of this Application.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademark rights, patent rights and design rights related to this Application are the exclusive property of the Vendor or its licensors and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, or logos appearing in connection with this Application are, and remain, the exclusive property of the Vendor or its licensors and are subject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Vendor reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Vendor will appropriately inform the Customer of these changes.

Such changes will only affect the relationship with the Customer from the date communicated to Customers onwards.

The continued use of the Service will signify the Customer’s acceptance of the revised Terms. If Customers do not wish to be bound by the changes, they must stop using the Service and may terminate the Agreement.

The applicable previous version will govern the relationship prior to the Customer's acceptance. The Customer can obtain any previous version from the Vendor.

If legally required, the Vendor will notify Customers in advance of when the modified Terms will take effect

Assignment of contract

The Vendor reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these Terms, taking the Customer’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Customers may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of the Vendor.


All communications relating to the use of this Application must be sent using the contact information stated in this document.


Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity or unenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

US Customers

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required to render it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Customers and the Vendor with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prior agreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permitted by law.

EU Customers

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in an amicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.

In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, if so permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or the impossibility to enforce a particular provision of these Terms shall not nullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the parties would not have entered into the contract if they had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship on any of the parties.

Governing law

These Terms are governed by the law of the place where the Vendor is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law

However, regardless of the above, if the law of the country that the Customer is located in provides for a higher applicable consumer protection standard, such higher standards shall prevail.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Vendor is based, as displayed in the relevant section of this document.

Exception for Consumers in Europe

The above does not apply to any Customers that qualify as European Consumers, nor to Consumers based in the United Kingdom, Switzerland, Norway or Iceland.

Dispute resolution

Amicable dispute resolution

Customers may bring any disputes to the Vendor who will try to resolve them amicably.

While Customers' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of this Application or the Service, Customers are kindly asked to contact the Vendor at the contact details provided in this document.

The Customer may submit the complaint including a brief description and if applicable, the details of the related order, purchase, or account, to the Vendor’s email address specified in this document.

The Vendor will process the complaint without undue delay and within 5 days of receiving it.

Online dispute resolution for Consumers

The European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-court method for solving disputes related to and stemming from online sale and service contracts.

As a result, any European Consumer or Consumer based in Norway, Iceland, or Liechtenstein can use such platform for resolving disputes stemming from contracts which have been entered into online. The platform is available at the following link.

Germany: Dispute resolution procedure with Consumer conciliation boards

The Vendor does not participate in alternative dispute resolution procedures for Consumers under the German Verbraucherstreitbeilegungsgesetz.

France: Mediation

Within one year of submitting a written complaint to the Vendor regarding any dispute stemming from these Terms, Consumers have the right to initiate a mediation procedure before

Latest update: 21 June 2023

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