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Terms & Conditions

Interni S.p.A. offers its customers the possibility to purchase online, through the Website https://www.internionline.it/ (hereinafter the "Website"), a selection of products from the collection of brands present in the catalogue.

The products on sale on the Website are sold and invoiced by FiloBlu S.p.A., with registered office in Via Caltana, 116/C - 30030 Santa Maria di Sala (VE), a company registered with the Venice Rovigo Delta Lagunare Chamber of Commerce under economic and administrative register no. 354686 of the Company Register, Tax Code and VAT no. 04274870288 (hereinafter "FiloBlu"), with whom Interni Sp.A. has signed an agreement for the management of its e-commerce.


For any information regarding orders, shipments and, more generally, purchases, it is possible to contact the customer care operated by Filoblu at the following addresses
email:
customerservice@internionline.it

 

Telephone: 041 8130012

Hours: Monday to Friday 8.30 a.m. - 1 p.m.    2.30 p.m. - 6 p.m. (CET)

 


GENERAL CONDITIONS OF SALE

 

  1. DEFINITIONS


For the purpose of this agreement, the following terms shall have the following meanings:

Seller: FiloBlu S.p.A., the company that sells, markets and invoices the Products to the Customers through the Website.

Interni: Interni S.p.A., with registered office in via Turati, 8 - 20121 Milano (MI), tax code 06185940159 and VAT number 00818300964, registered with the Milan Monza Brianza Lodi Chamber of Commerce under economic and administrative register no. MI - 1074799, which has entrusted FiloBlu with the management of the sale of its Products through the Website, in Electronic Commerce regime.

Terms and Conditions or Agreement: the set of these contractual clauses that determine and define the relationship between the Seller and the Customer.

Platform or Website: the Website accessible at the link [www.internionline.it].

Users: any person who accesses the Website and continues browsing it

Customer: any subject who purchases products sold through the Website

Consumer: the natural person acting for purposes unrelated to professional or entrepreneurial activity.

Professional: the natural person or legal entity acting in the exercise of its entrepreneurial and commercial activity and who purchases with VAT number.

Products: furniture and related items sold at retail, under the Electronic Commerce regime, as specified in Article 3.

Order Proposal: the purchase proposal made by the User through the procedures of the Website and in particular through the Shopping Cart.

Purchase Order or Order: the Order Proposal User's accepted by the Seller.

Customised Orders: orders concerning products subject to a specific request of customisation made by the Customer, concerning, for example, particular colours, characteristics or accessories that would make the good unique for the Customer and not resealable to third parties, for which the right of withdrawal is excluded.

Purchase: the onerous purchase of the aforementioned Products from the day the purchase is concluded.

Shopping Cart: the phase of the purchase procedure in which the User formulates his or her purchase proposal, selecting the methods of payment, of delivery of goods and equivalent.

E-commerce: a particular form of commerce, governed in Italy by the Consumer Code and the E-Commerce Decree, whereby the two contracting parties conclude the agreement remotely using information society services without their simultaneous physical presence. Given the distance, the delivery of the products is not simultaneous and usually takes place by means of shipment through third-party operators (couriers/shippers).

 

  1. SUBJECT

 

These Terms and Conditions of sale concern the Products referred to in Article 3 below and are valid between the Seller and any User who makes a purchase on the Website as a Consumer within the meaning of the regulations in force or as a Professional. Should one of the conditions prove to be null and void or ineffective, any nullity or ineffectiveness does not extend to the remaining clauses of these terms and conditions.

 

  1. DESCRIPTION OF THE PRODUCTS

 

The Website is engaged in the retail sale, under the Electronic Commerce regime, mainly of furniture products, related items and equivalent. All the Products offered are described and illustrated within the Website, in their respective sections. The images of the Products on the Website are for demonstration and illustration purposes and are represented as best as possible. However, there may be some errors, inaccuracies or small differences between the graphic/photographic representation of the Product and the actual Product. Therefore, the photographs of the Products presented on the Website do not constitute a contractual element, as they are merely and symbolically representative of the Product purchased/sold. The User therefore expressly accepts that any discrepancies between the representations of the Products on the Website and the Products actually delivered with regard to their characteristics can only be contested if they are considerable.

 

  1. PRICES AND ADDITIONAL CHARGES

 

The prices of the Products are displayed on the Website. In particular, the Shopping Cart will show in detail:

  • the price of the Product;
  • any other taxes, if due;


The prices of the online shop may vary. In such cases, the prices published on the online shop at the time of the Order shall be considered.

The prices displayed in the catalogue and product detail pages may be rounded upwards and the detailed prices containing references to taxes, shipping costs and any promotions or discounts, are only visible within the Shopping Cart and the checkout path.

 

  1. REGISTRATION


In order to be able to make purchases from the Website's store, the User may choose to purchase as a Guest or carry out registration, through which he/she shall enter his/her personal data.

The User who wishes to register to the Website must provide all the data requested by the registration Form and is responsible for the truthfulness and correctness of the same.

In the case of registration, when entering data, the User warrants that he/she

  • is of legal age and legally capable
  • possesses the proper registration requirements at the time of the request of registration;
  • will comply with all legal and contractual regulations applicable to these Terms and Conditions;
  • is the lawful owner of the entered data, which shall be deemed true, correct and up to date.

 

Registration coincides with the opening of an account. In cases of abuse, the Seller reserves the right to refuse the registration, to revoke it, as well as to report for intervention to the competent Authorities. The use of temporary e-mails for registration is prohibited. All transmitted data shall be processed in full compliance with the regulations on the protection of Privacy and according to the privacy policy available on the Website. The Seller will use them exclusively to complete orders and only if explicit consent is given in this regard, the data may also be processed for the purpose of providing information on news or promotional discounts offered by Interni or by companies in the group to which Interni belongs.

 

  1. PURCHASE PROCEDURE:  PROPOSAL PURCHASE

 

The Products offered for sale by FiloBlu are only those present on the Interni Website operated by FiloBlu at the moment of placing the Order Proposal, as described in the relevant information sheets.

The Customer, in order to place an Order Proposal, must fill in the relevant form on the Website  in all its parts, follow all the instructions contained in the relevant page of the Website, make the payment according to the indicated methods and send the Proposal after having carefully examined these Terms and Conditions, as well as the characteristics of the Product and/or of the Products he/she intends to purchase, keeping in mind that in case of Customized Orders with respect to particular colours, characteristics or accessories that would make the item unique for the Customer, the right of withdrawal is excluded. The Customer must also request FiloBlu, if he/she wishes, to issue a fiscal invoice for the purchase, pursuant to art. 22 Presidential Decree n. 633/1972.

The Terms and Conditions in force are those applicable at the time of the sending of the Order Proposal and can be found on the Website.

 

  1. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE, ACCEPTANCE OF THE ORDER BY THE SELLER AND CONCLUSION OF THE AGREEMENT

 

The correct receipt of the Proposal Order is confirmed by FiloBlu by means of an e-mail reply sent to the e-mail address communicated by the Customer, which confirms the receipt of the Proposal. Such confirmation message will summarize the conditions of purchase, as foreseen by the applicable regulations, as well as the data entered in the Proposal sent by the Customer, so that the latter can verify them and, if necessary, communicate the necessary corrections of incorrect data without delay.

The Seller reserves the right to evaluate and accept, even partially, the Order Proposals received. Acceptance of the Proposal Order, in whole or in part (limited to some Products object of the Proposal, if more than one), is not automatic and will take place within the deadline of 3 (three) working days from the Seller receipt of the Proposal Order sent by the Customer, through a further confirmation communication through which the Order will be generated.

In exceptional cases, even after confirmation of receipt of the Proposal Order, the Seller reserves the right to refuse the Proposal for objective and justified reasons, including but not limited to:

  • Incorrect or incomplete Order Proposals;
  • Unexpected unavailability of the Product(s);
  • Evident error in the price or description of the Product(s);
  • Payment problems or suspected fraud;
  • Geographical areas of destination that are inconvenient or unreachable by the couriers appointed by the Seller;
  • Force majeure causes which prevent fulfilment of the order.

 

In such case, the Seller shall promptly notify the Customer and shall provide for the full refund of any sums already paid by the Customer with the same payment method used for the initial transaction, unless otherwise agreed.

 

Any further right of the Customer to any compensation or indemnity for the non-acceptance of the order by the Seller in the above-mentioned cases is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by non-acceptance, even partial, of a Proposal Order by the Seller.

The purchase agreement is stipulated between FiloBlu as Seller and the Customer, and must be considered concluded with the acceptance, even partial, of the Proposal Order and with the generation of the Order by FiloBlu, by means of an e-mail reply, sent to the e-mail address communicated by the Customer.

 

By submitting a Proposal and placing an Order in the various ways provided, according to the order form present on the Website, the Customer declares to have read all the information provided to him during the purchase procedure and to fully accept these Terms and Conditions.

The Terms and Conditions may be printed or saved on a durable record, in compliance with the provisions of Article 12 of Legislative Decree 70/2003 and of Article 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014

 

8. PRICES AND TERMS OF PAYMENT

 

The prices indicated on the Website are to be considered inclusive of taxes and VAT only if expressly specified, otherwise they are to be considered exclusive of VAT and taxes. Any shipping costs or payment charges shall in any case be communicated in advance to the Customer through the Website or these Conditions.

The following payment methods are available:

  1. PayPal - Google Pay

In the event of use of the Paypal or Google Pay circuit, payment shall be made according to the methods specific to the same.

  1. Credit Card

In case of purchase of the Products with Credit Card payment method, the transaction will take place through the secure server of the payment service provider, or another secure server chosen by FiloBlu. In no case and in no phase of the payment, FiloBlu will be able to know the information related to the Customer's credit card, transmitted via secure connection directly to the Website of the bank that manages the transaction. No digital archive of FiloBlu will store such data and therefore in no case FiloBlu will be held responsible for any fraudulent and undue use of credit cards by third parties during the payment.

 

 9. DELIVERY OF THE PRODUCTS AND RELEVANT EXPENSES

 

The purchased Products will be delivered to the address indicated by the Customer in the Order, according to the timeframe and modalities indicated in the respective product page, at the cost specifically indicated on the Website before the Order is sent. FiloBlu reserves the right to accept or not deliveries requested outside of Italy or Europe. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

With regard to deliveries requested to countries outside the European Union, any customs import charges will be borne by the recipient. The Customer is therefore invited to contact in advance the customs authorities of his/her country to verify the costs and possible import limits.

The delivery times indicated by FiloBlu must be considered purely indicative and a delay with respect to the same, or a possible delivery made with subsequent fractioned shipments, do not entitle the Customer to refuse the delivery and to request compensation or indemnity.

Upon delivery of the Products, the Customer shall check

  • that the number of packages delivered corresponds to the number indicated in the transport document;
  • that the packaging is intact, not damaged, not wet and in any case not altered, also within the closing materials (adhesive tape or metal strapping).

Any damage to the packaging and/or to the product or the mismatch in the number of packages or indications shall be immediately detected, with a specific indication on the delivery document of the Product to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the Products received must be reported within 7 (seven) days from the delivery, in accordance with the procedures set forth herein.

 

10. RIGHT OF WITHDRAWAL - POSSIBLE EXCLUSIONS

 

All purchases made by the Customer Consumer through the Website, subject to the exceptions set out below, are covered by the warranty of the right of withdrawal and, therefore, pursuant to Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Agreement for any reason whatsoever, without the need to give justification and without any penalty, within 14 (fourteen) working days from the date of receipt of the Product(s).

In order to exercise the right of withdrawal, the Customer must send to FiloBlu, as customer care manager, a communication within the indicated terms, to the following email address customerservice@internionline.it, and use the appropriate form on the Website.

To submit a return request, please contact our customer care at the following email address customerservice@internionline.it.

Our customer care will contact you and will provide you with the instructions on how to proceed with the return shipment.

In the event of withdrawal, the Customer must resend the products to Interni S.p.A. at his/her own expense within 14 (fourteen) days from the date of withdrawal.

For parcels from European Union countries the shipping address is the following: Via Sant'Alessandro 153/155 , Mariano comense 22066 (CO), Tel. +39 031 4125737, Email. Logistics.verano@internionline.it, Loading/unloading times: Monday to Friday 8.30 a.m. -12.30 p.m. | 2.00 p.m. - 6.00 p.m.

For parcels from non-European countries, therefore subject to customs, the shipping address is: Via Sant'Alessandro 153/155, Mariano comense 22066 (CO), Tel. +39 031 4125737, Email. Logistics.verano@internionline.it, Loading/unloading times: Monday to Friday 8.30 a.m. -12.30 p.m. | 2.00 p.m. - 6.00 p.m.

The Products must be returned intact, complete with all its parts and in their original packaging (envelopes and packages), stored and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without any signs of wear and tear or dirt, in compliance with the conditions below:

  • the right of withdrawal may apply to the purchased Product in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, complements, etc.)
  • in order for withdrawal to be possible, the Product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.);
  • shipping costs (and customs fees, if any) for the return of the Product shall be borne exclusively by the Customer.
  • the shipment, until the certificate of receipt in the warehouse indicated by FiloBlu, is under the complete responsibility of the Customer;
  • in case of damage of the goods during transport, FiloBlu will inform the Customer, in order to allow him/her to file a timely complaint against the courier chosen by him/her and to obtain the relative reimbursement; the Product will then be made available to the Customer, at the same time the request for withdrawal will be cancelled;
  • FiloBlu will not respond in any way for damage, theft, loss occurred during or in any case in dependence of the return shipment.

FiloBlu will refund the Customer the entire amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2 of Legislative Decree 21/14, within 14 (fourteen) days from the withdrawal, by means of a reversal procedure of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any cost as a consequence of said refund. FiloBlu can suspend the refund until the receipt of the returned Product.

In any case, the Customer will forfeit the right of withdrawal in the cases in which FiloBlu ascertains that

  • the returned Product and/or its accessories, and/or its packaging are not intact;
  • the Product is missing its external packaging and/or its original inner packaging;
  • the Product is missing integral elements of the same and/or accessories (e.g. latches, laces, buckles, etc.).


In case of forfeiture of the right of withdrawal, FiloBlu will return the purchased Product to the sender, charging him/her the shipping costs and, if already refunded, the price of the Product.

The warranty of the right of withdrawal does not apply to all the items present in the e-commerce for which a personalization with respect to particular colours, features or accessories that would make the item unique for the Customer and not resealable to third parties is requested.

The right of withdrawal does not apply to Customers who purchase - as Professionals - for purposes inherent to their business activity (e.g. functional use, resale, etc.) and who therefore communicate their VAT number during the purchase phase.

The right of withdrawal is also excluded in the following cases

  • purchase of packaged Products, the original packaging of which has been tampered with or damaged by the Customer;
  • As specified above, pursuant to Article 59 of the Consumer Code, in the event that the sale concerns Customised Orders, i.e. orders concerning products subject to a specific customisation request by the Customer, with respect, for example, to particular colours, features or accessories that would make the goods unique for the Customer and not resealable to third parties;
  • Products that by their nature cannot be returned or are liable to deteriorate or alter rapidly, or sealed goods that are not suitable for return for hygienic or health protection reasons and have been opened after delivery.
  • in the case of Products received more than 15 working days earlier (in such case the return of the goods will be refused).
  • in the event that the Products purchased have been assembled even partially and the assembly has caused damage to the Products themselves (e.g. mechanical damage caused during assembly or disassembly or signs of use), the Seller reserves the right to exclude the right of withdrawal or the right to charge for damaged parts.

The right of withdrawal is excluded for Professional Customers.

 

11. WARRANTIES

 

The Consumer Customer has the right to the legal warranty of 24 months pursuant to Legislative Decree 206/2005 and its subsequent amendments. In the event of receipt of Products that do not comply with the orders or are defective, the Customer shall notify the Seller by e-mail, attaching any photographs and details. In order to benefit from the guarantee, it is necessary to show the purchase documents.

In the event of a lack of conformity of the Product, the Consumer has the right

  • to the restoration of conformity
  • or to the proportional reduction of the price
  • or to the termination of the Agreement.

For the purposes of restoring the conformity of the Product, the Consumer may choose between repair and replacement, provided that the remedy chosen is not impossible or excessively onerous for the Seller, taking into account

  • the value of the goods in the absence of the defect
  • the extent of the defect
  • the possibility of undertaking the alternative remedy without inconvenience to the Consumer.

 

The Consumer shall be entitled to a proportional reduction of the price or termination of the Agreement:

  • if the Seller has failed to repair or replace the Product,
  • if a lack of conformity persists despite an attempt to repair the Product,
  • if the lack of conformity is so serious as to justify the reduction in price or termination,
  • if the Seller has declared or it appears from the circumstances that he will not restore conformity within a reasonable time.

The Consumer shall not be entitled to terminate the Agreement if the lack of conformity is minor and it is up to the Seller to prove it.

The Consumer is entitled to a price reduction in proportion to the decrease in value of the Product.

In the event of termination of the Agreement, this shall be exercised by means of a direct declaration to the Seller. If the lack of conformity concerns only some of the Products delivered, the Agreement shall be terminated limited to them. In the event of termination, the Consumer

  • must return the Product to the Seller at the latter's expense,
  • the Seller shall reimburse the Consumer for the price paid for the Product upon receipt of the same or of evidence provided by the Consumer that the Product has been returned or shipped.

If the Customer is a Professional, he/she is not entitled to the legal warranty of conformity, but only to the legal warranty provided for by the Civil Code, whereby in the event of defects of the Products sold that render them unfit for use or that are such as to diminish their value to an appreciable extent, he/she may request a reduction of the price or termination of the sale in the cases provided for by the Civil Code, and for this purpose he/she must notify the defect to the Seller within 8 (eight) days from its discovery, and in any case within 1 (one) year from the delivery.

 

12. COMPLAINTS AND REQUESTS FOR INFORMATION (CUSTOMER CARE)

 

Any possible complaint or information request can be addressed to FiloBlu, which will be responsible for the Customer Care services related to the Proposals and the Orders, at the following addresses FiloBlu Spa via Caltana 116/c 30030 Caselle di Santa Maria di Sala (VE), Tel: 041 8130012, email: customerservice@internionline.it.

Interni will be involved by Filoblu for particular requests of Users and Customers, only when deemed necessary.

 

13. FORCE MAJEURE

 

The Seller shall not be liable for any inefficiency caused by force majeure which impeded, in whole or in part, the execution of the Agreement within the foreseen time. The Seller shall not be liable to the Customers for any damages, losses and costs incurred as a result of the non-execution or delayed execution of the Agreement, as the Customer is entitled only to a refund of the price paid.

The Seller shall not be liable for any damages resulting from disconnections, interruptions of the Website, as well as the loss of data consequently occurring and attributable to the Seller.

In the event of force majeure, the execution of the Order shall be suspended. This suspension may last for a maximum period of 3 (three) months, after which the Order shall be deemed automatically cancelled.

 

14. NON-EXERCISE OF A RIGHT

 

The Seller's failure to exercise a right does not represent any waiver of its right to take action against the Customer or any third party for breach of commitments undertaken. The Seller therefore reserves the right to enforce its rights in any case, within the terms granted.

 

15. INTELLECTUAL AND INDUSTRIAL PROPERTY

 

The Website (and its content and graphics), the trademark, the domain name, the related sub-domains and all the intellectual and industrial property rights related to them, are the exclusive property of Interni or FiloBlu, are reserved to them and are not and will not be transferred or licensed to the Customer in any case. Therefore, the User or the Client may not reproduce, duplicate, copy and redistribute, retransmit also to other websites, transfer or otherwise make available to third parties for any reason whatsoever, or in any case use the websites and/or the contents of the Website for purposes other than conservation and/or consultation, without the prior express and formal approval of the Seller.

 

16. PROCESSING OF PERSONAL DATA

 

The Personal Data supplied or acquired will be subject to processing based on principles of correctness, lawfulness, transparency and protection of confidentiality in accordance with current legislation. Interni, in its capacity as Data Controller, and/or the Seller, in its capacity as External Data Processor and/or, where applicable, as Co-Processor, shall process Users' Personal Data by adopting appropriate security measures aimed at preventing unauthorised access, disclosure, modification or destruction of Personal Data. The processing is carried out by means of IT tools and/or telematic tools, with organisational methods and logics strictly related to the purposes indicated. The data of the User are collected for the execution of pre-contractual measures; to fulfil the obligations deriving from the stipulated agreement; for the registration procedure aimed at the purchase of Products; to follow up on specific requests made to the Controller by the User; to send information and promotional and commercial offers also through the newsletter service on the basis of the consent freely expressed by the User; for purposes of soft spam for promotional communications concerning the Products purchased without the need for the express and prior consent of the User, as provided for by art. 130, paragraph 4, Privacy Code as amended by Legislative Decree no.101 of 2018. The Customer is therefore invited to carefully read the information on the processing of personal data available on the Website (provided pursuant to EU Regulation 679/2016, as well as on the use of cookies with the relevant consent to processing where required)

 

 

17. APPLICABLE LAW AND COMPETENT COURT. ALTERNATIVE DISPUTE RESOLUTION.

 

The Agreement and its execution are governed by Italian Law, with the disapplication of the conflict rules and the United Nations Convention for the International Sale of Goods.

 

Any dispute that may arise in relation to the validity, interpretation, execution and termination of the agreements stipulated online by the Consumer Client with the Seller shall fall under the exclusive jurisdiction of the Court of the judge of the place of residence of the Consumer (so-called consumer's court).

Any dispute that may arise in relation to the validity, interpretation, execution and termination between the agreements stipulated online by the Professional Customer with the Seller shall fall under the exclusive jurisdiction of the Court of Padova.

Regulation (EU) No. 524/2013: We wish to inform you that the European Commission provides a platform for out-of-court alternative dispute resolution, including cross-border disputes, accessible at http://ec.europa.eu/odr.

 

18. AGREEMENT

 

The Agreement replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties concerning the subject matter of the Agreement, together with the order, the general conditions relating to the use of the Website and the conditions relating to the registration service. Any variation or modification of the Agreement must be accepted in writing by both parties.

 

19. COMMUNICATIONS

 

All communications between the parties shall be written and sent to the address of the other party indicated in the Agreement and in the Order. Communications sent to the e-mail address of the other party indicated on the Website and in the Order shall also be deemed to have been sent in writing.

Communications relating to the validity or existence of this Agreement shall be exclusively delivered by hand or sent by registered letter with acknowledgement of receipt.

 

20. LANGUAGE

 

The sale agreement is drawn up in two versions: English, Italian. In case of discrepancies in the translation, the Italian language version shall prevail.

Pursuant to articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have carefully read and accepted all the clauses of these Terms and Conditions of sale and in particular those of articles 3 (Description of the Products), 6 (Purchase procedure: Purchase proposal), 7 (Acceptance of the general conditions of sale, acceptance of the order by the seller and conclusion of the agreement), 10 (Right of withdrawal and exclusions), 11 (Warranties), 13 (Force Majeure), 14 (Failure to exercise a right), 15 (Intellectual and industrial property).

Last updated: 28 March 2025

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